FAQs

ORDERS PROCESSING

Orders processing takes about 24 hours before receiving an order confirmation via email. Our operations schedule is from Mondays to Fridays 9AM - 6PM UTC+08:00.

PAYMENT METHODS

We accept payments via Paypal for credit card and debit card transactions. You may also opt for bank deposits via BDO and BPI.

Do note that our reservation is up to 2 business days only. Kindly settle your payment within the given period to avoid automatic cancellation of your reservation. Further details and instructions will be sent to your respective emails.

SHIPPING & TRACKING

We ship worldwide! Items are shipped from Manila, Philippines.


NATIONWIDE Shipping via Xend/NinjaVan/Lalamove

Flat rate of 200PHP

Metro Manila: 1-3 business days

Provincial: 5-10 business days

 

REST OF WORLD Shipping via Xend Express Mail Service

Flat rate of 2000PHP

Lead time: 3-7 Business days

Shipments will begin once orders have been paid. Our operations schedule is from Mondays to Fridays 9AM - 6PM UTC+08:00.Orders placed on a weekend will be shipped on Monday. Strictly no shipping during holidays.

Tracking number will be sent to your emails.

RETURN AND EXCHANGE POLICY

We accept returns for exchange of items not later than 10 business days from the receipt of orders. Items must be returned in unused & original condition, with tags, packaging and receipt included. You may ship using any method of your choice at your expense. We are not responsible for any taxes incurred or lost/stolen returns.

Only faulty/damaged products and size exchanges are allowed. If the correct size of your original order is not available, we may permit exchange with other styles.

If you wish to return your item, you may send us an email at customercare@filloneah.com with the subject, Returns for Exchange. After which we will send a return confirmation. Kindly allow up to 10 business days days for your return/exchange to be processed. We reserve the right to refuse any returned item that does not meet our return policies.

PRIVACY POLICY

Any information you provide is confidential and will only be used for order processing, marketing and the like. We will not disclose details to any third-parties without your consent.

If you have further questions, leave us a message below:

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